AI Technology Streamlines Complicated Service Procedures
In the ever-evolving landscape of customer service, the increasing volume of inquiries poses a significant challenge. To address this issue, Vienna-based company DeepSearch has launched the "DeepAssist Connect" AI platform, designed specifically for insurers and banks.
The platform, a collaboration of AI-driven process automation and centralized control, promises to streamline customer service across all channels. Here are the key features and benefits of DeepAssist Connect:
Key Features
- AI-Powered Document Understanding - Automates the extraction and interpretation of critical data from complex financial and insurance documents such as claims, policies, contracts, and regulatory filings.
- Natural Language Processing (NLP) - Uses sophisticated NLP to comprehend context, semantics, and nuances in insurance and banking texts, enabling better decision-making.
- Integration Capabilities - Seamlessly integrates with existing legacy systems, CRM, and core banking or insurance platforms, ensuring smooth workflow continuation.
- Data Privacy and Compliance - Built with strong data security measures adhering to regulations like GDPR, ensuring sensitive customer and financial information is protected.
- Customization and Scalability - Offers customizable AI models tailored to the specific needs of insurers and banks, and can scale efficiently with business growth.
- Real-Time Insights and Analytics - Provides actionable real-time analytics, enabling faster risk assessments, fraud detection, underwriting, and claims processing.
- Automation of Routine Tasks - Automates repetitive and manual processes such as claims validation, risk profiling, policy management, and customer onboarding.
Benefits for Insurers and Banks
- Enhanced Operational Efficiency - By automating data extraction and processing, insurers and banks reduce manual effort, minimize errors, and accelerate service delivery.
- Improved Risk Management - Advanced analytics and real-time data insights help in better risk evaluation and fraud detection.
- Better Customer Experience - Faster processing of claims, loans, and policies leads to improved customer satisfaction and retention.
- Cost Reduction - Reduces operational costs by minimizing manual labor and streamlining workflows.
- Regulatory Compliance - Ensures that all data handling complies with industry-specific regulations, reducing the risk of penalties.
- Informed Decision-Making - AI-driven insights support more accurate underwriting, credit scoring, and investment decisions.
DeepAssist Connect aims to fill a crucial gap for companies that require high standards of AI security and data processing. Transparency in technology, including the ability to intervene and make adjustments at any time, is crucial for customer service and technology security.
Roland Fleischhacker, CEO of DeepSearch, emphasizes the importance of automation for sustainable customer satisfaction and long-term competitiveness. The platform, which supports companies and public institutions with high message volumes, is particularly beneficial for customer service departments in sectors such as energy providers, insurers, ITSM, public transport, and housing.
DeepAssist Connect's Causal-NLU service makes audible, traceable decisions, setting a new standard for AI technology in customer service. As global providers like Amazon set the standards for process efficiency, regional companies also face the challenge of maintaining a personal touch while making processes more efficient. DeepSearch aims to bridge this gap with its advanced AI solutions.
The DeepAssist Connect platform, with its AI-powered features such as AI-Powered Document Understanding, Natural Language Processing, and Causal-NLU service, leverages technology to automate routine tasks across various business channels in the finance industry, including insurance and banking. This integration of AI technology aims to enhance operational efficiency, improve risk management, and provide a better customer experience by ensuring faster processing of claims, loans, and policies. The platform's focus on transparency, data security, and customization sets a new standard in AI technology, addressing the need for high-security solutions in the fintech sector. In addition, the platform's ability to comply with industry-specific regulations and support informed decision-making offers regional companies a means to maintain personal touch while improving process efficiency, a vital requirement in the ever-competitive global market.
