Banking Services in Japan Post Bank Temporarily Disrupted Due to Money Transfer Glitch
On July 17, 2025, a system glitch affected Japan Post Bank's money transfer services, causing disruptions to transactions at branch counters, automated teller machines, and online banking platforms. The issue was reported around 2 p.m., but was successfully resolved by 4 p.m. the same day.
During the glitch, customers experienced problems with transferring money to and from Japan Post Bank accounts from other banks' accounts. The Tokyo-based bank, however, stated that no cyberattack was confirmed as the cause of the issue. Instead, it is believed that the glitch was due to an error in the bank's internal system.
The bank's swift resolution of the issue and the absence of a cybersecurity breach in this case is noteworthy. Despite the temporary disruption, the bank's services have since returned to normal operation.
Here's a summary of the key details:
- Date & Time: July 17, 2025, starting at approximately 2 p.m. - Affected Services: Money transfers at branches, ATMs, and online banking platforms. - Cause: Internal system error (no cyberattack detected). - Resolution: Issue resolved around 4 p.m. the same day.
This incident serves as a reminder of the importance of robust internal systems and the bank's commitment to maintaining secure and reliable services for its customers.
- In light of the system glitch, customers faced difficulties with photo-based online money transfers between Japan Post Bank accounts and other banks.
- The bank's prompt resolution and prevention of a cyberattack, along with the focus on technology to ensure secure and reliable services, demonstrates its significant investment in financial technology.
