Call processing facility for emergency line 112 now operational in Kamchatka
In the face of potential natural disasters, a new backup call processing center for the 112 emergency system has been established in Kamchatka Krai, Russia. This development aims to ensure uninterrupted emergency response services during crises that may disrupt primary infrastructure.
Located in a separate municipality, the backup center functions as a hot backup and is already handling civilian calls. The creation of this center was at the instruction of the regional governor, Sergei Lebedev, the Minister of Emergencies of Kamchatka Krai.
The 112 system, which handles emergency calls, has faced operational challenges in the past. However, the establishment of the backup center marks a significant step towards ensuring the long-term uninterrupted operation of the 112 service.
Recent events, such as the internet cable break in Kamchatka, serve as a testament to the backup center's effectiveness. Despite major communication disruptions caused by the incident, the 112 system continued to function without interruptions. This demonstrates the backup center's readiness to handle emergencies and technical failures, underscoring its importance in ensuring the long-term uninterrupted operation of the 112 service.
The backup center fully duplicates the workplaces of operators, ensuring that emergency calls can still be received and processed even if the main call center is compromised by seismic activity or related infrastructure damage. This capability is crucial for prompt emergency response, resource coordination, and effective disaster management in Kamchatka Krai, given its vulnerability to large-scale natural hazards.
Sergei Lebedev noted the flawless operation of the 112 system during the internet cable break incident in Kamchatka, highlighting the system's reliability and effectiveness. The backup center's ability to keep the 112 system operational during the incident underscores its importance in maintaining the operation of the 112 system, even during communication disruptions.
With the backup center in place, Kamchatka Krai residents can now rest assured that their emergency calls will be handled promptly and efficiently, even in the event of natural disasters or technical failures. This enhancement in public safety is a significant stride towards building a more resilient and disaster-ready region.
[1] Source: Petropavlovsk-Kamchatsky faces mobile phone service breakdowns after 8.8 magnitude earthquake
This strategic backup call processing center, duplicating the workplaces of operators, has proven essential for uninterrupted emergency response services even during technical failures or disruptions, as demonstrated by its performance during the internet cable break incident. The advanced technology implemented in this center plays a crucial role in ensuring a prompt and efficient response to emergency calls, thereby enhancing public safety and contributing to a more resilient Kamchatka Krai.
