Discussion with Mark Eimer about the Launch of Google Workspace and Chrome OS
In response to the challenges posed by the COVID-19 pandemic, Hackensack Meridian Health, a renowned national healthcare network, has embarked on a significant digital transformation journey. At the heart of this transformation is the adoption of Google Workspace and Chrome OS devices, a move aimed at improving collaboration, security, and user experience across the network.
Mark Eimer, senior vice president, associate CIO, and CTO of Hackensack Meridian Health-CS, has been a strong advocate for this shift. He emphasizes the need for consistency, collaboration, simplicity, and security in their use of cloud-based productivity tools like Chromebooks and Google Workspace.
Rapid Transition to Remote Work
The transition to remote work was swift. Within three weeks, Hackensack Meridian Health had people provisioned to work from home, and within a month, contact centers were operating remotely. This was made possible by the purchase of 3,000 Chromebooks, which were put in kiosk mode and sent home with non-direct patient care personnel.
Despite initial concerns, productivity actually increased during this transition. The organization now boasts a talent pool that includes employees working from various locations, contributing to a more agile and adaptable healthcare workforce.
Organizational Change Management
Organizational change management was a significant part of the implementation process and continues to be necessary. Eimer describes an agile methodology approach during the pandemic, where they would try solutions and pivot if necessary. Extensive planning, education, demonstration, and the establishment of Google ambassadors to help answer questions across the network were key components of this approach.
Moreover, executive-level support and transparency about gaps in the transition process have been crucial. Eimer stresses the importance of addressing potential gaps carefully and with preparation.
Enhancing Clinical Workflows with AI and Machine Learning
Hackensack Meridian Health is partnering with Google Cloud to use artificial intelligence and machine learning in clinical workflows, such as disease screening and detection. This collaboration is expected to lead to more efficient and accurate diagnoses, ultimately improving patient care.
The Future of Work at Hackensack Meridian Health
Every solution designed moving forward is focused on a mobile healthcare marketplace. This includes the migration to Google Workspace, which led to a 30% reduction in spam due to the integrated AI and machine learning in the platform.
The transition to Chrome OS provides a more seamless, integrated, and soup-to-nuts environment for the Chrome browser and Google Workspace. This consistent experience offered by Chromebooks is a significant advantage in the healthcare sector, where quick and reliable access to information is essential.
In conclusion, Hackensack Meridian Health's transition to Google Workspace and Chrome OS devices was triggered by the need to enhance collaboration and increase productivity across its national healthcare network. This shift towards cloud-based productivity tools is a testament to the organization's commitment to adapting to the changing needs of the healthcare industry and the world at large.
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