"Evermile's logistics solutions for small and medium-sized businesses in retail sector has been taken over by Click Labs, aiming for smoother operations."
In a move aimed at streamlining retail logistics for small and medium-sized enterprises (SMEs) globally, Click Labs Inc. has announced the acquisition of Evermile, a London- and Tel Aviv-based AI platform. The financial terms of the acquisition were not disclosed.
Evermile's AI-driven platform automates front- and back-office workflows, including order preparation, delivery, SLA tracking, and customer engagement. The integration of Evermile's technology into Click Labs' existing tools like Tookan, JungleWorks, Yelo, and Hippo is expected to automate up to 70% of daily workflows for SMEs, acting as a "virtual operations manager."
Samar Singla, CEO of Click Labs, stated that Evermile brings exceptional technology, operational expertise, and a platform that merchants love. By joining Click Labs, Evermile can take its mission global across more markets, verticals, and delivery models.
A Broader Trend of Consolidation
The acquisition of Evermile by Click Labs is part of a broader wave of consolidation in the retail and logistics tech sectors. Traditional enterprise solutions are often too complex or expensive for SMEs, leaving a technology gap. Evermile was built to close this gap, providing AI agents and orchestration engines that automate processes like delivery routing, support resolution, SLA monitoring, and personalized marketing.
Other recent acquisitions in the retail and logistics tech sectors include Blue Yonder's purchase of Optoro, a US-based returns management technology company, DoorDash's acquisition of SevenRooms to unify fragmented retail workflows into seamless customer experience ecosystems, Uber's investment in Trendyol to broaden logistics and retail services integration ecosystems, and GlobalE's acquisition of ReturnGO to boost retail returns solutions for unified customer experience.
The Significance of Blue Yonder's Optoro Acquisition
Blue Yonder's Optoro acquisition is particularly significant due to the scale of the returns challenge in retail. Returns represent nearly $890 billion or about 17% of annual retail sales. The combined platform enables automation of returns processing, reducing waste, and improving profitability and sustainability in retail supply chains.
In the short term, Evermile will continue to operate as a standalone brand, with its AI-driven capabilities gradually integrated into Click Labs' suite of products. Evermile's AI platform is already in use by UK retailers Ottolenghi, CakeBox, and Paul's Bakery since its launch in 2023.
This acquisition reflects a broader trend of consolidation aimed at creating unified, AI-enhanced platforms that address complex, fragmented workflows in retail and logistics technology, improving operational efficiency and customer experience globally.
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