Funds of $3.8 million obtained by Tandem for constructing a future where applications acquire the ability to act and reason autonomously
In the bustling tech landscape of Paris, a new startup named Tandem is making waves with its innovative approach to software applications. Founded in 2024, Tandem builds in-app AI agents designed to streamline user experiences, helping individuals complete tasks directly within software applications[1][3].
The company's focus is on embedding an "execution layer" inside apps, enabling users to complete tasks with or through AI assistance at the very moment they encounter friction, without needing to learn complex product features first[1]. This revolutionary approach has shown to significantly reduce user drop-off and increase feature adoption, as users are unblocked by the AI taking action for them.
For instance, at Aircall, Tandem's AI increased adoption of advanced features by 10–20%. Meanwhile, at Qonto, it guided over 100,000 users to discover and activate paid features like insurance and card upgrades[1]. By automating task execution inside the product experience, Tandem also helps companies reduce customer support costs, as fewer users get stuck and require manual assistance[1].
Tandem's latest success has attracted the attention of investors. The startup recently raised €3.2 million in a seed funding round led by Tribe Capital to expand its technology to more companies and open a US headquarters in San Francisco, signalling ambitions to scale internationally[1][3].
Maxime Champoux, Head of Product at Qonto, describes using Tandem as infusing magic into their product, addressing navigation challenges, and increasing activation while decreasing support tickets. Tandem co-founders, Christophe Barre and Manuel Darcemont, are at the helm of this promising venture[1].
The in-app AI agents provided by Tandem offer visual cues and contextual prompts to help users move forward without confusion. They also provide a "Do it with AI" button, allowing users to delegate tasks like setup, configuration, or form-filling in one click. The AI agent behind the button understands both the product and users' needs in detail to act on their behalf[1].
The benefits of Tandem's innovative approach are evident. Lack of feature usage increases costs, leads to higher user drop-off, and creates missed revenue opportunities. By making applications more proactive and action-oriented, Tandem is redefining how customers interact with software tools[1][3].
With Tandem already live with companies including Qonto, Aircall, Kraken, and Sellsy, showing significant improvement in activation and drop-off, it's clear that this Paris-based startup is poised to revolutionise the way we use software, as AI resets how we interact with our digital tools.
The artificial-intelligence agents developed by Tandem, embedded inside apps, are designed to assist users in completing tasks at the point of friction, thereby reducing user drop-off and increasing feature adoption. This innovative technology provided by Tandem not only automates task execution for improved user experiences but also potentially decreases customer support costs, as fewer users require manual assistance.
