Future Industry Cloud Developments Highlighted at Infor Analyst Innovation Summit 2025
Infor's Innovation Pillars Drive Digital Transformation
Infor, a leading software company, showcased its strategic approach to digital transformation at the Infor Analyst Innovation Summit held in Manhattan, New York. The event, attended by executives, customers, market analysts, and Infor team members, highlighted Infor's commitment to becoming an "Industry Cloud Complete Company."
Infor's innovation strategy focuses on creating value through insights, automation, and process. The company's innovation pillars—Diagnose, Automate, and Optimize—represent its strategic approach to helping organizations digitally transform and improve operational efficiency.
Diagnose involves using data analytics and AI to identify issues and opportunities within business processes or systems. Infor demonstrated this concept by showcasing AI-enabled clinical reasoning to diagnose inefficiencies in healthcare prior authorization processes, reducing administrative burden and speeding care delivery.
Automate focuses on applying intelligent automation technologies to streamline workflows and reduce manual tasks. Infor uses technologies like RPA, IDP, and IPaaS to automate manual and repetitive tasks.
Optimize aims at continuously improving outcomes through ongoing insight-driven adjustments and enhancements. Infor leverages real-time data exchange and analytics to optimize payer-provider relationships and value-based care delivery for better member engagement and clinical outcomes.
While specific Infor case studies explicitly labeled under these pillars weren’t found in the search results, these innovation concepts align with industry-wide approaches in leveraging AI, automation, and data-driven continuous improvement to drive business value.
The second day of the Infor Analyst Innovation Summit featured multiple breakout sessions, one of which focused on Warehouse Management Systems. Infor's Warehouse Management System offers a cloud-native architecture, a comprehensive unified solution, and leverages the Infor Industry Cloud Platform for capabilities like extensibility, document management, analytics, and workflows. The session emphasized accelerating innovation via a robust WMS roadmap, with a focus on AI-infused innovation including Machine Learning, Predictive Analytics, RPA, and Generative AI.
Specific innovations presented in the Warehouse Management System session included embedded GenAI use cases and the GenAI assistant, predictive intelligence for tasks such as product volume forecasting and anomaly detection, automation examples utilizing IDP and RPA, and industry solutions like counter sales and a self-service portal. Infor's Warehouse Management System response regarding the impact of automation on the warehouse floor stated that automation will be a major help in making up for the large labor gap, which is only growing.
Infor Nexus is developing a Network Data Mesh for unlocking insights and Predictive Intelligence to forecast completion dates for critical activities. They are also innovating to promote responsible sourcing, avoid penalties, provide evidence of chain of custody, and build consumer trust. Infor Nexus is also developing a Digital Assistant with a conversational interface and Agentic AI for autonomous or semi-autonomous tasks.
Infor aims to be an "Industry Cloud Complete Company" with industry-specific solutions for over 2000 micro verticals. They are investing in micro-verticals, tailoring solutions by understanding their customers' needs, and investing in innovative technology to execute with a tight focus.
If you seek direct Infor case studies tied strictly to these pillars, official Infor publications or customer success stories on their website or partner resources would be the recommended next step.
- Infor demonstrates AI-enabled clinical reasoning to diagnose inefficiencies in healthcare prior authorization processes as part of its Diagnose innovation pillar, aimed at identifying issues and opportunities within business processes.
- Infor utilizes technologies like RPA, IDP, and IPaaS to automate manual and repetitive tasks, which falls under its Automate innovation pillar, focusing on applying intelligent automation technologies to streamline workflows.
- The Optimize innovation pillar is seen in Infor's efforts to optimize payer-provider relationships and value-based care delivery using real-time data exchange and analytics, aiming at continuous improvement through ongoing insight-driven adjustments.
- Infor's Warehouse Management System, with a robust roadmap focusing on AI-infused innovation, includes embedded GenAI use cases, predictive intelligence for tasks, automation examples, and industry solutions—all part of its commitments to AI, automation, and data-driven continuous improvement.
- Infor Nexus is innovating by developing a Network Data Mesh for predictive intelligence and a Digital Assistant with a conversational interface, both reflecting the company's focus on data-and-cloud-computing technology to unlock insights and improve processes.
