Germany's Regensburg Leads in Governmental Digitalisation Advancements
The district of Regensburg has made significant strides in digitalization, placing it among the top 10 in the nationwide ranking published by the Federal Ministry of the Interior as part of the Online Access Act (OZG).
Harald Hillebrand, the head of the department for digitalization and public relations, oversaw the development of the district's digitalization strategy in 2022. The strategy focuses on the efficient and citizen-friendly administration of the district, with the use of AI and modern technologies playing a key role.
One of the key initiatives in this strategy is the implementation of Robotic Process Automation (RPA) technology. This technology automates rule-based tasks, saving approximately 5,800 hours of work time each year. A prime example of this is the waste app, which has been developed to be barrier-free and accessible for all users.
In addition to RPA, the district has introduced a new voicebot and an award-winning chatbot named "ReLaX". These modern communication channels, along with standardized online applications, video consultations, and digital signatures, offer residents a seamless digital experience.
The district's commitment to digitalization is evident in the number of digitally available administrative services it offers. With 1,695 services now accessible online, residents can easily access and manage various aspects of their lives through digital channels.
District Administrator Tanja Schweiger praised the great commitment and performance of the district's employees, highlighting their role in the successful implementation of the digitalization strategy.
The district's digital advancements have not gone unnoticed, with all top 34 places in the current evaluation being held by Bavarian municipalities. The results were recently published in a press release by the Bavarian State Ministry of Digital Affairs, further highlighting Regensburg's impressive digital progress.
While the district does not have a publicly available, detailed documentation of its specific digitalization strategy or progress, the broader German trends suggest what Regensburg’s priorities might be. These trends emphasize structured IT security, modern infrastructure, and staff engagement, all of which are reflected in the district's digitalization efforts.
For a more detailed, up-to-date breakdown of the district's digitalization strategy and progress, contacting the Regensburg district office directly or reviewing their official publications would yield the most accurate information.
The technology used in the digitalization strategy, such as Robotic Process Automation (RPA), is a key component, automating rule-based tasks and saving work time. Residents can access a diversified range of digital services, including voicebots, chatbots, standardized online applications, video consultations, and digital signatures, thanks to the adoption of modern technologies.
