Grocery store chain Food Lion integrates Flybuy technology for curbside pickup service
Flybuy, an AI-powered location engine, has been deployed to power curbside pickup operations for Food Lion’s Food Lion To Go program. This implementation leverages Flybuy’s technology to enhance the curbside pickup experience by improving location accuracy and operational efficiency.
According to Food Lion To Go Manager Steven Harwood, Flybuy has been a game-changer for their curbside program. The real-time visibility into each customer’s journey allows for more accurate order preparation, reduced wait times, and a faster, fresher, and more seamless pickup experience.
By employing AI-powered insights, store teams receive accurate ETAs and arrival alerts, improving speed of service and reducing wait times. This results in a more efficient use of parking and staging areas, and greater availability of pickup timeslots.
The implementation of Flybuy has not gone unnoticed, with customer satisfaction with Food Lion To Go pickup experience notably increasing. The service currently boasts a rating of 4.8 out of five stars.
Flybuy's solution has reduced customer wait times at Food Lion by more than 40%. This improvement in efficiency is a testament to the technology's effectiveness and Food Lion's commitment to convenience and customer satisfaction.
Flybuy's success with Food Lion is part of Ahold Delhaize USA's continued investment in digital innovation. The parent company of Food Lion, Ahold Delhaize USA, is ranked 11th on The PG 100, Progressive Grocer’s 2025 list of the top food and consumables retailers in North America.
While the search results specifically mention Food Lion's deployment of Flybuy for curbside pickup, there is no direct information available on Flybuy's impact or use across other Ahold Delhaize USA brands like Stop & Shop, The Giant Co., Giant Food, or Hannaford.
However, it is worth noting that the rollout of Flybuy across all Ahold Delhaize USA banners is aimed at delivering a best-in-class customer experience. The aim is to create a faster, more seamless pickup experience for customers across the country.
In conclusion, Flybuy is streamlining the pickup process for thousands of stores across the country, starting with Food Lion. The technology's impact on customer satisfaction, operational efficiency, and reduced wait times is clear, and it will be interesting to see how it is implemented across other Ahold Delhaize USA brands in the future.
- Ahold Delhaize USA, the parent company of Food Lion, is exploring the expansion of Flybuy's private label technology to other brands such as Stop & Shop, The Giant Co., Giant Food, and Hannaford, aiming to deliver a lifestyle of convenience and seamless food-and-drink shopping experiences across all their banners.
- To keep pace with evolving consumer demands, Ahold Delhaize USA has been investing heavily in data-and-cloud-computing technology like Flybuy, with the ultimate objective of providing customers with a technology-driven food-and-drink shopping experience that caters to their lifestyles.
- As part of Ahold Delhaize USA's digital innovation strategy, Flybuy has been instrumental in driving improvements in Food Lion's curbside pickup operations, ensuring a more efficient, faster, and smoother food-and-drink shopping experience for customers – a testament to the power of technology in shaping the future of shopping.
