Kazakhstan residents express dissatisfaction with their communication services
In Kazakhstan, users of the mobile operator Kcell are currently experiencing difficulties receiving SMS messages for financial transaction confirmations. This issue has been reported by our website and has caused concern among users trying to confirm transactions or log in to mobile banking and government service applications.
According to Kcell's official statement, there are current delays in delivering SMS codes for confirmation from certain services, including Otbasy Bank. The mobile operator has confirmed that their technical team is actively working to identify and fix the problem.
The root cause of the issue is technical malfunctions within Kcell’s operator system. Kcell has apologized for the inconvenience and assured that stable SMS delivery will be restored soon.
As of August 12, 2025, the issue remains unresolved but is in the process of correction. No precise resolution timeline has been provided, but Kcell emphasizes efforts to restore normal SMS service in the near future.
The problem appears to be more prominent when authorizing or confirming transactions in mobile banking and government service apps, not just with Otbasy Bank. It's important to note that there is no mention of related satellite or infrastructure issues beyond the operator’s internal system malfunction.
Users reliant on such SMS codes should monitor updates from Kcell or consider alternative verification methods if possible until the problem is fixed.
Minister of Digital Development, Innovation and Aerospace Industry Jaskhan Madiev has also commented on the issue, stating that connection problems sometimes occur due to "white spots" in cities as new districts are built. According to Minister Madiev, operators need time to install base stations, connect electricity, and build towers to eliminate such areas.
This issue has been raised by multiple users of Kcell’s services, with one user reporting that Kcell is no longer sending SMS codes for transaction confirmation, specifically from Otbasy Bank. Another user mentioned waiting for hours without receiving the SMS needed to confirm a financial transaction.
In summary:
- Issue: Delayed or missing SMS with transaction codes from Kcell, mainly for Otbasy Bank users.
- Cause: Technical malfunctions in Kcell’s system.
- Status: Under technical investigation and repair as of mid-August 2025.
- Resolution timeline: Not specified; expected to be restored soon according to Kcell.
Users are advised to stay updated on the situation and consider alternative verification methods if possible until the problem is fixed.
The issue of delayed or missing SMS confirmation codes, particularly affecting Otbasy Bank users, is linked to technical malfunctions within Kcell's operator system. This problem seems to be more prominent when authorizing or confirming transactions in mobile banking and government service apps, not just with Otbasy Bank. The problem is currently under investigation and repair, with no specific resolution timeline given, but Kcell assures that normal SMS service will be restored soon. Concurrently, Minister of Digital Development, Innovation and Aerospace Industry Jaskhan Madiev has highlighted that connection problems can occur due to ongoing infrastructure developments, such as the installation of base stations and towers to eliminate "white spots" in cities.
