Liverpool's Accenture Partnership Boosts Customer Satisfaction, Sales by 31%
Liverpool, a retail giant with over 350 stores in Mexico, has witnessed remarkable enhancements in customer satisfaction and operational efficiency following a strategic alliance with Accenture. The collaboration has resulted in a significant 'boost' in the company's Net Promoter Score (NPS) and a substantial increase in orders and sales.
The partnership has brought about notable changes in Liverpool's operations. Delivery 'times' have improved by a substantial 23%, a testament to the enhanced efficiency. Moreover, order processing 'times' have been slashed by an impressive 80%, dropping from 2.5 hours to a mere 0.5 hours. This rapid turnaround has been instrumental in driving a 31% increase in orders and sales.
Liverpool's operational resilience has also been bolstered. The company successfully executed high-traffic events without any disruptions, demonstrating a new level of operational stability. This stability can be attributed to the adoption of Accenture's Value-Led Application Managed Services (AMS) framework, which has led to a 50% reduction in technology incidents across 60 applications.
The partnership with Accenture has proven to be a 'game-changer' for Liverpool. With improved delivery 'times', reduced order processing 'times', enhanced operational stability, and a significant boost in customer satisfaction, Liverpool is well-positioned for future growth. The company's transformation initiative, focused on expanding system stability, agility, and future growth, appears to be yielding impressive results.
