luxury fashion empire D&G announces fresh financial figures, recording a group revenue of a staggering £1.2 billion
Domestic & General Boosts Subscription-Based Business Model, Strengthens US Presence
In a notable shift towards subscription-based services, Domestic & General (D&G), a leading UK-based provider of extended warranties and insurance for consumer products, is seeing significant growth in this area. According to recent reports, 95% of the company's UK business and 74% of its EU business are now subscription-based.
This shift is reflected in the company's financial results for the full year ended 31 March 2025. D&G announced a £162 million increase in adjusted EBITDA, representing a 13.5% rise compared to the previous year. Notably, the US business achieved a profitable run rate by year-end, underpinned by exceptional organic revenue growth.
In the US, D&G's customer base grew to over 284,000, with subscription revenue more than tripling year-on-year. The rise in recurring subscription revenue reflects the quality of the Group's earnings and high customer retention levels of 86%.
In a strategic move, D&G extended its exclusive long-term contract with Whirlpool, benefiting from Whirlpool's leading position covering 23% of the US white goods market. This partnership underscores D&G's commitment to strengthening its presence in the US market.
Furthermore, Luxinva S.A. has bought a 30% stake in D&G, as announced by D&G and their majority shareholder CVC Capital Partners. This investment is expected to support D&G's growth strategies and further enhance its service offerings.
D&G has also made strides in digital transformation, with 44% of repairs being booked online (a sixfold increase from FY19) and 87% of product replacements made online in FY25.
In addition, D&G has validated its Scope 1, 2, and 3 emissions reduction targets with the Science Based Targets initiative in May 2025. This commitment to environmental sustainability underscores D&G's long-term commitment to operating responsibly.
While specific details about new growth strategies or partnerships targeting the US market are not yet publicly available, it is clear that D&G is making significant strides in expanding its business globally, with a particular focus on the US market. For the most up-to-date information, it is recommended to consult D&G's official press releases or corporate announcements directly.
- The shift towards subscription-based services by Domestic & General (D&G) is not limited to the UK and EU, as their US business also saw an impressive growth in subscriptions, with the customer base exceeding 284,000 and subscription revenue more than tripling year-on-year.
- In order to support its growth strategies and enhance service offerings, D&G has secured an investment from Luxinva S.A., who bought a 30% stake in the company, as announced by D&G and their majority shareholder CVC Capital Partners.
- As part of its digital transformation, D&G has strengthened its business model by making significant strides in data and cloud computing technology, as 44% of repairs are now booked online and 87% of product replacements were made online in FY25.
