MARTA to implement a new Voice over Internet Protocol (VoIP) phone system for the station phone network
MARTA Unveils New Voice over Internet Protocol (VoIP) Station Phone System
The Metropolitan Atlanta Rapid Transit Authority (MARTA) is modernizing its communication systems with the implementation of a new Voice over Internet Protocol (VoIP) station phone system. This initiative prioritizes customer safety and convenience, as stated by MARTA's Interim General Manager and CEO, Jonathan Hunt.
The first phase of this project has already begun, with more than 180 upgraded phones being installed at seven prioritized stations: Ashby, H.E. Holmes, Peachtree Center, Vine City, Dome/CNN Center, North Springs, and Garnett. These stations were chosen due to their high customer traffic, particularly during the 2026 FIFA World Cup in Atlanta.
The new phones, housed in a single, easily identifiable cabinet with bright blue lights, will replace MARTA's existing rail phones, which have been in service for over 30 years and are reaching the end of their useful life. The total value of the approved contracts for this project is approximately $7.2 million, all funded by MARTA's State of Good Repair Program.
The new phones will feature dual-function devices that combine customer assistance and emergency capabilities. The VoIP technology will enable MARTA to monitor phone status in real time, enabling faster maintenance response and reducing downtime. This technology upgrade is aimed at providing riders with reliable, easy-to-use tools for assistance or emergency help.
In addition to improving customer service, the new phone system will also provide MARTA staff with better technology to maintain and operate their communication systems. The key benefits of the new system include improved safety and access for customers, enhanced durability, and scalability for future upgrades.
The MARTA Board of Directors has approved contract modifications and a new single-source procurement with Netsync Network Solutions, Inc. for the delivery and installation of these modernized telephones. The full installation of approximately 1,700 units across the system is scheduled to be completed over the next five fiscal years.
Additional installations of the new station phones are taking place in phases, beginning this month. As the project progresses, MARTA aims to deliver a more reliable, modernized, and safer communication system for its customers and staff.
However, it's important to note that the search results do not contain any information regarding who signed the contract for the delivery and installation of these modernized telephones at MARTA, nor the date of this contract. Nonetheless, the focus remains on improving the overall experience for MARTA's 38 rail station users.
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