Nationwide, customers of HSBC, Barclays, and Virgin Money experience disruption with payments
In a series of unfortunate events, several major UK banks, including Nationwide, HSBC, Barclays, and Virgin Money, have encountered technical issues that have disrupted their payment services. Last month, NatWest's app experienced an outage affecting 10 million customers, and this week, the issues have continued to persist.
The problems were due to problems with the Faster Payments service, which is responsible for processing most UK domestic payments. As a result, customers have been left unable to send and receive money, causing significant inconvenience.
Nationwide and Virgin Money have acknowledged the issues and are working to resolve them. Nationwide is aware of third-party payments issues that have delayed a small number of payments, and Virgin Money has restored access to its app but is dealing with a backlog of payments. Pay UK, the organization that oversees the system, confirmed that a small number of Faster Payments were delayed or not processed earlier in the day.
Many customers have direct debits leaving their accounts to pay bills, and the technical issue with the Faster Payments service has now been fixed, but a backlog of payments is causing ongoing problems. Nationwide expects these payments to be processed and paid later on the same day, while Virgin Money is working to process the backlog of delayed payments as quickly as possible.
The issues have left customers facing potential losses such as late payment fees or the inability to pay for goods or services. If a banking glitch results in financial loss, customers should contact their bank to request rectification and compensation for any losses. Banks are required to respond within 15 days to customer complaints about glitches, and if customers are unsatisfied with the response, they can take the matter to the Financial Ombudsman for further investigation.
It is worth noting that this is not the first time UK banks have experienced IT glitches. Nationwide had issues in March, and HSBC had issues in November. HSBC UK has acknowledged the issues and is working to resolve them.
Friday is the last working day of the month, and many are paid by their employer, making the problems more significant. On Monday, July 12, 2025, no specific banks were reported to be affected by IT problems causing a backlog of payments based on the available search results.
As the situation evolves, it is important for customers to stay informed and to contact their banks if they experience any issues with their payments. Banks should prioritise addressing these problems and ensuring that their customers are not left in financial difficulty as a result of the glitches.
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