Ning Establishes Customer Service Hubs Across Asia
NING Service: Revolutionizing the New Energy Vehicle Aftermarket with Advanced Battery Services
NING Service, an independent aftermarket brand under CATL, is transforming the new energy vehicle (NEV) industry by providing comprehensive maintenance, repair, and recycling services. Leveraging CATL's leading expertise in power battery technology, NING Service offers a closed-loop ecosystem for NEV aftermarket services, supporting vehicle owners and promoting healthy industry development.
Key aspects of NING Service's development and offerings include:
Experience Centers
Flagship centers have been established in seven major cities in China (e.g., Wuhan, Guangzhou) and an international location in Bangkok, Thailand. These centers serve as hubs for delivering premium service adhering to CATL’s global standards, helping drive CATL’s global technology deployment and coordination.
Battery Services
- Battery Inspection and Testing: Utilizing ultrasonic guided wave technology, NING Service can detect the source of faults in battery packs within 15 minutes with over 90% accuracy, without dismantling the battery, thus avoiding potential damage.
- Repair Service for CTP Battery Packs: NING Service offers repairs using original CATL components that meet stringent technical and quality standards. This service is more cost-effective than full battery pack replacements and includes official warranties, enhancing safety and reliability for users.
- Battery Condition Assessment: Provides early detection of battery risks, extending driving range through appropriate countermeasures, and increasing residual vehicle value in the used car market.
Recycling and Second-life Battery Usage
NING Service has built a recycling network in China collaborating with CATL’s subsidiary Brunp. Recovered batteries undergo strict testing and classification, enabling them to be repaired, reconditioned, repurposed for second-life applications like stationary storage, or dismantled into raw materials for reuse.
Collaborative and Diversified Business Expansion
Following a "co-creation" philosophy, NING Service partners with industry players to extend services beyond vehicle batteries, exploring avenues like electric vessel operations and low-altitude economy applications, broadening its market scope and service innovation.
Strategic Industry Role
NING Service sets a new standard in the NEV aftermarket by delivering superior technical support for vehicle owners while fostering sustainable growth within the new energy sector through its ecosystem approach and open partnership models.
In summary, NING Service under CATL is a strategically developed brand that offers advanced battery testing, maintenance, repair, recycling, and innovative expanded services for the NEV aftermarket, anchored by flagship experience centers in China and overseas, driving both regional and global industry growth.
NING Service has fulfilled the promise of "general faults repaired within 8 hours, complex faults within 72 hours", firmly holding the top position in the industry. Globally, CATL's overseas service network has achieved 24-Hour response, ensuring seamless service experience for global customers. NING Service addresses the pain points of new energy vehicle consumers by leveraging its continuous innovation in battery maintenance technology, a globally leading service network, and a full battery lifecycle ecosystem. The non-destructive testing device is expected to be officially launched by the end of the year. NING Service, an independent aftermarket brand under CATL, celebrated its first anniversary on August 10th, 2025.
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