Photographer in Ontario has camera lens order mistakenly fulfilled with a box of staples worth $2,577 less.
Viktoryia Shkel, a resident of Maple, Ont., was left surprised when she opened a package from Canon Canada that contained a box of staples instead of the expensive camera lens she had purchased.
Viktoryia, a photography enthusiast, had bought a Canon EF 24-70mm lens, priced at $2,577, from Canon Canada's website. The lens was part of a "damaged box" sale, which is common in various marketplaces.
Upon finding the unexpected contents of the package, Viktoryia contacted Canon Canada to explain the issue. Initially, the company notified her that all protocols were followed, and the lens was inspected in their facility. However, it was discovered that the box for the camera lens had been opened.
Canon Canada acknowledged the unusual situation and initiated an investigation with their shipping partner. They promised a refund to Viktoryia, and true to their word, she has now received a full refund.
Similar incidents have been reported, such as the Mankad family who received two books instead of a laptop. Our website News reached out to Canon Canada and helped the Mankad family get a refund. Canon Canada confirmed the investigation, the weight verification process, and their commitment to customer satisfaction.
To help ensure consumers receive the correct product when purchasing products with damaged packaging, it's advisable to:
- Carefully inspect the product and packaging immediately upon receipt.
- Request a detailed description or photos from the seller before purchase to understand the extent of the box damage and confirm product model and included accessories.
- Retain all shipping documentation and packaging in case of a need for return or claim.
- Understand the seller’s or Canon’s return and warranty policies, which for Canon products often require returning the defective product with proof of purchase to an authorized service center for repair or replacement.
- Register the product on Canon’s official site to facilitate warranty service and support.
- Contact Canon Canada customer service promptly if any discrepancies or damages beyond the box are found to initiate warranty or return processes.
In the absence of direct data on error frequency for Canon Canada’s damaged-box sales, these steps align with standard consumer protection measures when buying products with damaged packaging. If seeking more specific insight about Canon Canada’s shipping error rates or policies, contacting Canon Canada’s customer support directly would be advisable.
Following the unfortunate incident, Viktoryia plans to buy a new lens in person at a camera store. Her experience serves as a reminder to all consumers to be vigilant when purchasing products online, especially those labelled as "damaged box."
- To avoid receiving incorrect products like staples instead of a lens, it's recommended that consumers carefully inspect the product and packaging immediately upon receipt when buying items from websites promoting deals-and-discounts on gadgets like the Canon EF 24-70mm lens.
- When shopping for such technology products, it would be beneficial to request a detailed description or photos from the seller before purchase to understand the extent of the box damage and to confirm the product model and included accessories.
- In case of any discrepancies or damages beyond the box, prompt contact with Canon Canada's customer service is advisable to initiate warranty or return processes, as demonstrated by Viktoryia's experience.
