RTA Introduces Smart Reporting Feature Via WhatsApp
In a significant step towards enhancing public participation and maintaining the quality of life across the emirate, the Roads and Transport Authority (RTA) in Dubai has launched the Madinati smart reporting service. This innovative service, accessible through the "Mahboub" chatbot on WhatsApp, allows users to report infrastructure and transport-related issues, such as damaged pavements, bus shelters, traffic signals, directional signs, and other public assets.
Meera Al Shaikh, Director of Customer Happiness at RTA, highlighted the launch's purpose, stating, "The Madinati service is part of RTA's efforts to become more responsive to the needs of its residents and visitors."
The Madinati service is a continuation of RTA's commitment to leveraging technology to improve public services, aligning with Dubai's broader vision of building a smart and sustainable city where community involvement plays a central role. This vision is reinforced by the service's ability to support Dubai's ambitions, as it offers innovative and accessible services to meet the evolving needs of the city's residents and visitors.
Users can submit photos of issues for immediate attention, allowing RTA's relevant departments to respond quickly and resolve problems smoothly. Reports are instantly forwarded to the appropriate departments, ensuring efficient problem-solving and timely resolution.
The Madinati service platform also allows users to submit proposals related to infrastructure and streets, further strengthening collaboration between the RTA and the community. This collaboration is crucial in creating a city that caters to the needs and desires of its residents and visitors.
The addition of the WhatsApp feature to the Madinati service expands RTA's digital infrastructure, making it easier for users to report issues and participate in the betterment of their city. Between January and June 2025, RTA's Call Centre received 6,525 reports via the Madinati service, demonstrating its popularity and effectiveness.
The Madinati service is a testament to RTA's commitment to enhancing public participation and becoming more responsive to the needs of its residents and visitors. This service is a significant step forward in Dubai's journey towards becoming a smart and sustainable city, where community involvement plays a central role.
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