"Secure customer service automation in regulated industries is being pushed to new levels by DeepSearch"
Vienna-based AI company DeepSearch has unveiled DeepAssist Connect, a cutting-edge platform designed to revolutionise customer service operations by leveraging artificial intelligence (AI) and automation. The platform aims to help companies streamline and automate complex business processes, enhancing efficiency, accuracy, and compliance in enterprise workflows.
DeepAssist Connect is tailored to meet the increasing demands of regulatory bodies such as the General Data Protection Regulation (GDPR) and the EU AI Act. It incorporates several features that ensure data privacy, transparency, accountability, and risk management in AI-driven decisions.
Ensuring Data Privacy and Protection
DeepAssist Connect is equipped with mechanisms to ensure that personal data processed through automated workflows complies with GDPR principles. The platform assists companies in managing data with transparency and obtaining necessary consents where required.
AI Transparency and Accountability
In line with the EU AI Act’s requirements for trustworthy AI, DeepAssist Connect offers features that enable explainability and auditability of AI-driven decisions. This helps organisations document AI models and their decision-making processes, fulfilling regulatory demands for accountability.
Risk Management
The platform supports identifying and mitigating risks associated with AI use in business processes, assisting companies in complying with the EU AI Act’s provisions on risk classification and management of AI systems.
Compliance Automation
By automating compliance-related tasks and embedding regulatory checks within workflows, DeepAssist Connect reduces human error and ensures ongoing adherence to evolving EU regulations.
Addressing the Needs of Modern Customer Service
The launch of DeepAssist Connect comes as customer service operations face increasing pressure. Customers now expect fast, accurate answers around the clock and across all channels. Automation is seen as a key factor in achieving sustainable customer satisfaction and is a prerequisite for long-term competitiveness in customer service.
DeepAssist Connect is designed to address the growing need for AI platforms that adhere to strict data processing and security standards. According to CEO Roland Fleischhacker, the platform closes a crucial gap for companies that require the highest standards in AI security and data processing.
Thomas Hahn, CTO of DeepSearch, emphasises that security only arises when technology is transparent, and DeepAssist Connect allows for intervention and adjustments at any time. The platform's Explainable AI (XAI) feature provides a means for traceable control over complex service processes automated through DeepAssist Connect.
The platform is developed to ensure maximum control over AI usage in customer service, a necessity due to the increasing regulatory demands. The use of automation in customer service is a strategic response to the growing expectations of customers, a necessary step to maintain competitiveness in the face of growing customer expectations, and a strategy to meet the demands of both efficiency and personalization.
DeepSearch invites companies to explore the potential of DeepAssist Connect at deepsearch.net.
- By enabling explainability and auditability of AI-driven decisions, ensuring data privacy, and automating compliance-related tasks, DeepAssist Connect addresses the growing need for AI platforms that adhere to strict data processing and security standards in the realm of business and finance.
- With features that support risk management, comply with regulatory obligations like GDPR and the EU AI Act, and handle complex business processes in a transparent, accountable, and efficient manner, DeepAssist Connect is a game-changer in the technology-driven business landscape, particularly for the customer service sector.
